Last updated: May 18th 2026
Welcome to My Valet Ltd. We provide professional housekeeping, gardening, maintenance, technology assistance and home care & companionship services within Bath and surrounding areas. By booking or using our services, you agree to the following Terms of Service.
- About Us
My Valet Ltd is a UK company providing domestic support services including:
Housekeeping, Domestic cleaning, Gardening, Maintenance, Technical Support, Home care and Companionship. These have different pricing structures as outlined on our payment page. We do not provide regulated medical or personal care services unless specifically agreed in writing. - Bookings & materials
Bookings may be made by telephone, WhatsApp or email. Regular weekly or fortnightly clients are allocated reserved service slots wherever possible but we reserve the right to make changes to optimise our scheduling for the overall benefit of the services we provide. Bookings are considered confirmed once accepted in writing by My Valet Ltd. Payment in advance may be required for one-off or first time bookings. Deposits mat be required for larger one-off jobs. - Materials, chemicals and equipment
Clients are responsible for providing all equipment, tools, chemicals, vacuum cleaners. If we purchase these on behalf of clients then they are added to your invoice at cost price. Special equipment for safe working at height must be provided by clients e.g. step ladders or telescopic ladders. We use our own cleaning cloths but ask that clients wash these between visits. - Regular Scheduled Visits & staffing
For regular clients, we reserve staff time specifically for your agreed slot.
We ask clients to provide as much notice as possible for cancellations or changes, as short-notice cancellations can directly affect staffing commitments and operational costs. Repeated cancellations or irregular access may result in loss of the reserved slot or review of the arrangement. When staff are away or off sick our policy is to substitute with other staff unless otherwise agreed. Higher hourly charges apply for exclusivity (no substitution). We may also “double up” to assist with scheduling e.g. foir a regular 4 hour slot we may send 2 staff for 2 hours. - Cancellation Policy
Because staff and travel arrangements are scheduled specifically for each booking, the following cancellation terms apply:
– infrequent cancellations with more than 48 hours notice: normally no charge
– less than 48 hours notice, or repeated cancellations of any notice duration: the full scheduled fee may be charged
– if staff arrive and cannot gain access to the property, the full scheduled fee may be charged
We reserve discretion in cases of genuine emergency, illness or exceptional circumstances. - Minimum Notice for Ongoing Arrangements
For regular ongoing services, either party may end the arrangement by giving 14 days notice.
We reserve the right to end services immediately in cases involving: abusive behaviour, unsafe working conditions, illegal activity, harassment, or serious breach of these terms. - Access to Property
Clients are responsible for providing safe and reasonable access to the property. If keys, alarms, pets or entry instructions are relevant, accurate instructions must be provided in advance. My Valet Ltd accepts no responsibility for delays or inability to complete services caused by lack of access and reserves the right to charge for agreed services in full. - Health & Safety
Our staff may refuse tasks which they reasonably believe:
– are unsafe,
– involve hazardous substances,
– require specialist equipment,
– involve dangerous lifting or working at height
– pose a risk to health or safety.
Clients are responsible for ensuring the environment is reasonably safe for staff and visitors and that staff are not exposed to situations involving drug or alcohol omisuse or passive smoking risks or unacceptable or abusive behaviour. - Payment Terms
Payment is due on the day of service unless otherwise agreed, or in accordance with invoice terms.
We reserve the right to request payment in advance for first-time or occasional bookings. Late payments may result in suspension of future bookings. - Satisfaction & Complaints
If you are dissatisfied with any aspect of our service, please contact us within 24 hours where reasonably possible so we can investigate and attempt to resolve the issue promptly. - Liability
While we take reasonable care in providing services, My Valet Ltd’s liability shall be limited to the value of the service provided, except where liability cannot legally be excluded.
We are not responsible for:
– pre-existing damage,
– normal wear and tear,
– deterioration of materials,
– issues arising from faulty fixtures, fittings or equipment.
Nothing in these terms limits statutory consumer rights. - Photography & Confidentiality
Our staff will treat client homes and information respectfully and confidentially.
No photographs will be taken inside client properties without permission except where reasonably required for:
– reporting damage,
– documenting safety concerns,
– evidencing completed work. - Pets
We are happy to work in homes with pets where reasonably safe. Clients must inform us in advance of:
aggressive animals, animals with behavioural concerns, or special handling requirements. - Changes to Terms
My Valet Ltd may update these Terms of Service from time to time. Updated versions will be published on our website.